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Our terms and conditions

  • Delivery: We usually deliver within 5 working days but we guarantee to deliver within 28 days.
  • Refunds: We offer a full refund (less paypal transaction costs) on all orders cancelled before despatch.
  • Returns: Due to the nature of the product we cannot accept any returns.
  • Cancellations: We can only accept cancellations made prior to despatch.
  • Privacy: We do not retain any of your card details (handled by PayPal). We retain your transaction details only to fulfill our legal accounting obligations. We guarantee to not share any details with any other entity.
  • Financial Details: No details of any description are handled or retained by us.
  • Transactions: All transactions are conducted on secure servers (https) and payments handled by our payment partners PayPal.
  • Customer Service Contact:



Something New Ltd (5693376). 48 Grosvenor Road. Richmond. Surrey. United Kingdom TW10 6PB.